Contact information

Last updated: 5 October 2026

Business and customer care

Legal business and trading name: VELRO
Business address: Vill. Jhansa, Jhansa, 136130 Kurukshetra, Haryana, India.
Email: velro.info1@gmail.com
Phone: +91 9896004587
Website: velro.in

Orders, returns and cancellations

For help, contact us by email, phone or our Contact form. Include your order number and a description of your request. Please review our Return, Refund and Cancellation Policy and Shipping Policy.

Return destination: The correct return address will be printed on the approved return shipping label supplied after your return is accepted. Please request a return before sending a parcel, and use that label and the instructions we provide.

Grievance redressal

Grievance officer: Any VELRO Team Member
Email: velro.info1@gmail.com
Phone: +91 9896 004 587
Postal address: Vill. Jhansa, Distt. Kurukshetra, Pin Code: 136130, Haryana, India.

To raise a complaint, email with the subject “Grievance - VELRO” and include your order number, the issue and the resolution you are seeking. We will acknowledge your complaint within 48 hours and redress it within one month of receipt, in accordance with applicable law.

Nothing in our policies restricts your right to seek a remedy from a consumer authority or other forum available under applicable law. For privacy requests, please see our Privacy Policy.