Refund policy

Last updated: 5 October 2026

15-day unused returns

You may request a return within 15 days after receiving your item. This policy applies to the VELRO portable mesh nebulizer, including purchases made at a discounted or sale price.

For a change-of-mind return, the product must be unused, in the condition you received it, in its original packaging with all supplied accessories. Please provide your order number or proof of purchase. Used or contaminated nebulizers, masks and mouthpieces are not eligible for change-of-mind returns. These conditions do not limit your rights for faulty, damaged, wrong or misdescribed goods.

How to request a return

Email velro.info1@gmail.com with your order number and reason for the request. If the item is damaged, faulty or incorrect, include a description and any helpful photographs. We will review the request and explain the next steps.

If your return is accepted, we will provide a return shipping label and instructions. The approved return label will show the correct return address. Request authorization before sending a parcel and follow the label and instructions provided. Please do not send a return to our business address unless we specifically direct you to do so.

Return shipping costs

For an approved change-of-mind return, the customer pays the return shipping cost. We will explain the charge and how it will be paid before arranging the return label. For verified faulty, damaged, wrong or misdescribed goods, VELRO pays the return shipping cost. Any refund or other remedy required by applicable law remains available.

Faulty, damaged, wrong or misdescribed items

Please inspect your delivery and contact us as soon as you notice a problem. We will review the issue and arrange the appropriate return, refund, replacement or other remedy in accordance with applicable law. The unused-item condition and change-of-mind restrictions do not remove your rights in these situations. A later report does not automatically remove any statutory rights.

Cancellations

You may request cancellation before dispatch by contacting us with your order number. There is no cancellation fee. If cancellation is confirmed, any payment collected will be refunded. Once an order has been dispatched, a return request will be handled under this policy. If VELRO cancels an order, any payment collected will be refunded without a cancellation fee.

Exchanges

For a change-of-mind exchange, request a return first and, after it is accepted, place a new order for the item you want. For a faulty or wrong item, contact us so that we can arrange the appropriate remedy.

Refunds

We will notify you after receiving and inspecting a returned item and confirm whether the refund is approved. Approved prepaid refunds are processed to the original payment method within 10 business days. Your bank or payment provider may need additional time to post the refund.

For cash-on-delivery orders, contact us so that the refund method and any necessary details can be agreed securely before the refund is processed. Cash-on-delivery payments cannot be automatically reversed to a payment card that was not used for the order.

If more than 15 business days have passed since approval and you have not received your refund, contact velro.info1@gmail.com.

Warranty and product support

For questions about a fault or any applicable manufacturer warranty, contact us with your order number and a description of the issue. Any manufacturer warranty supplied with the product is governed by its written coverage and conditions. This return policy does not replace or restrict rights and remedies under applicable consumer law.

International consumer rights

Where VELRO accepts an order for delivery into the European Union or another jurisdiction with mandatory withdrawal or return rights, those rights apply in accordance with local law. Applicable exceptions, including for certain sealed hygiene goods after unsealing, are governed by that law. Nothing in this policy limits a mandatory right or remedy.

Contact and complaints

VELRO · velro.info1@gmail.com · +91 9896004587. For business details and escalation to our grievance officer, see Contact information.

Orders placed before this update retain the customer promises and terms offered at the time of purchase. This update does not reduce those rights.