Shipping policy
Last updated: 5 October 2026
Thank you for shopping with VELRO. This policy explains order processing, delivery estimates and shipping charges for our products.
Order processing
Orders are processed during standard business hours on business days, excluding public holidays. Any orders being placed during weekends will be processed on Monday or next business day.
All orders placed on weekends will be processed on Monday. If Monday is a public holiday, processing will begin on the next business day.
Processing and dispatch are separate from delivery. We will send a shipping confirmation with tracking details when your order is dispatched.
Standard delivery within India
Standard orders are typically delivered within 4–8 business days after the order is placed. Delivery estimates depend on your location and carrier serviceability. Remote areas, public holidays, carrier disruptions or events outside our reasonable control may take longer.
Any delivery estimate shown on a product page or at checkout is an estimate, not a guaranteed arrival date. If an estimate changes materially, contact us for an update.
Shipping charges
The standard shipping rate for COD (cash on delivery) orders within India is ₹50 per order. Any available shipping discount or promotional offer, and the final amount charged, will be shown at checkout before you place the order. Please review the order total before payment.
Available delivery services and any service-specific estimates will be shown at checkout.
Tracking your order
After dispatch, you will receive tracking information through the contact details supplied with your order. Tracking may take time to update after the carrier receives the parcel. Please contact us if you have not received the tracking details or need help understanding an update.
Address accuracy and delivery issues
Provide a complete delivery address, correct PIN code and reachable phone number. If you need to correct an address, contact us as soon as possible with your order number. Changes after dispatch depend on the carrier and may not be possible.
If your parcel is delayed, damaged, lost, returned to sender or marked delivered but has not arrived, contact us with your order number and the issue. We will investigate with the carrier and arrange the appropriate resolution in accordance with applicable law. Please contact us before arranging a new shipment or return.
Delivery outside India
International delivery is available only where a supported destination and shipping rate are offered at checkout. Any applicable delivery charge will be shown before the order is placed. Duties or import charges imposed by local authorities may be payable separately by the recipient.
Cancellations and returns
See our Return, Refund and Cancellation Policy for cancellation requests before dispatch, return eligibility and refund information. Return parcels must use the approved return label and instructions.
MISSED MY DELIVERY. DO NOT WANT IT ANY LONGER
In case you have missed your delivery, please let us know as soon as possible. We would request our logistics partner to attempt the delivery again. However, if the shipment is returned back to us, we would refund back your order amount, after deducting the charges for 2-way shipping (forward shipping & return shipping), as soon as possible.
Contact and complaints
Email velro.info1@gmail.com or call +91 9896 004 587. For our business address and grievance officer details, see Contact information.
Orders placed before this update retain any shipping-charge or delivery commitment offered at the time of purchase. This update does not reduce those customer rights.
Nothing in this policy excludes or restricts any right or remedy that cannot lawfully be excluded under applicable consumer protection law.